What is your return policy?

You may return all merchandise within 30 days from the invoice date [no exceptions]. Orders that are older then 30 days may not be returned. All returned merchandise must be unused. viking motorcycle covers is not responsible for any missing, lost, or damaged package. Return shipping fees are not refundable. All returns must be sent via UPS only.

Refund Procedure: Email us at sales@vikingmotorcyclecovers.com for a return authorization number (RA number). This email must include the invoice billing name, order number, contact information, product number, and a brief description for returning the item. Please allow 1 to 2 days for a reply from us. Once you receive your RA number, visibly write it on the outside of the box and return it to the following address: 12509 Dorland Street Whittier ,Ca 90601. NOTE: All returns must be sent via UPS only. Please retain the tracking number for your record until the refund has been processed.

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Incomplete returns will be subject to additional charges at our discretion. Inspect your products immediately upon receipt. No returns or exchanges will be accepted after 15 days from the date on the invoice. Shipping charges are not refundable. If multiple items are purchased with a discount or sale promotion, any items returned are subject to credit minus the original discount value on items not returned.

When returning items, use UPS only. Insure the package, and retain the tracking information for your protection. viking motorcycle covers is not responsible for any missing, lost, or damaged package. Return shipping fees are not refundable.

Any item that is returned and does not meet these criteria will be sent back to the customer. Packages refused will be subject to a 50% restocking fee minus all shipping charges.

I received the wrong item, what do I do?

Please email us at sales@vikingmotorcyclecovers.com to report the shipping errors within 3 days of receiving the package. We will issue you a Return Authorization (RA number). Please allow 1 to 2 days for a reply from us. Once you receive your RA number, visibly write it on the outside of the box and return it to the following address: 12509 Dorland Street, Whittier CA 90601. We will ship out the new item as soon as we receive and inspect the returned item. NOTE: All returns must be sent via UPS only. Please retain the tracking number for your record until the refund has been processed.

How do I exchange a product?

Please email us at sales@vikingmotorcyclecovers.com to report the shipping errors within 3 days of receiving the package. We will issue you a Return Authorization (RA number). Please allow 1 to 2 days for a reply from us. Once you receive your RA number, visibly write it on the outside of the box and return it to the following address: 12509 Dorland Street, Whittier CA 90601. We will ship out the new item as soon as we receive and inspect the returned item. NOTE: All returns must be sent via UPS only. Please retain the tracking number for your record until the refund has been processed.